Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post: The Old Rectory, Mucking Wharf Road, Mucking, Stanford-le-hope, Essex SS17 0RN
Telephone: 03301 33 66 50
Email: enquiries@brightsideconnect.com
What information we collect, use, and why
Category
Description
Goods and Service Provision
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details;
- Addresses;
- Purchase or account history;
- Payment details (including card or bank information for transfers and direct debits);
- Credit reference information;
- Photographs or video recordings;
- Call recordings;
- Records of meetings and decisions;
- Identification documents;
- Information relating to compliments or complaints.
Customer Accounts
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Marketing preferences
Crime Prevention
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Call recordings
- Financial transaction information
- Information relating to health and safety
Service Updates & Marketing
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Addresses
- Marketing preferences
- Purchase or viewing history
- Records of consent, where appropriate
Research or Archiving
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Purchase or viewing history
- Records of consent, where appropriate
Compliance
We collect or use the following information to comply with legal requirements:
- Identification documents
- Financial transaction information
- Health and safety information
Recruitment
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
We also collect or use the following information for recruitment purposes:
- Biometric information (where used to identify someone)
- Health information
Lawful Bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- In order to decide to contract with a customer we do credit checks.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Legitimate interest:
- We will also market products or services to customers on the basis that they are similar to or related to existing products or services without seeking consent to marketing.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
- CCTV footage, or other recorded images
- Schools, colleges, universities or other education organisations
- Publicly available sources
- Previous employers
- Third parties:
- Current employers (who engage our services for their staff)
- credit rating agencies and sales agents.
How long we keep information
We keep all information for at least six years to comply with our legal obligations or to enable us to defend legal claims.
Thereafter, during the following 12 months we review the continuing need to keep any of that information and will only retain it if required under one of our legal bases. If not so required, the information will be destroyed or deleted by the end of the 12 month period. If retained, it may be retained for up to another six year period before being destroyed or deleted.
Who we share information with
- Suppliers of services to our customers, such as telecom and internet service companies
Other organisations:
- Insurance companies
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Professional consultants
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Debt collection agencies
- Other relevant third parties:
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113